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IT Service Desk with French

Reference number


Creation date


Job position

IT Service Desk with French





Working time

Full time

Scope of duties

Project information:
  • Industry: IT
  • Project type: IT Administration and System Support, Level 1+
  • Location: Katowice, center
  • Work schedule: business hours
  • French min. B2 and English min B1 required
  • Type of contract: standard permanent employment for indefinite time
  • Salary: 4500 PLN gross base
  • Start Date: when available
Core Responsibilities:
  • Providing 1st level of IT support to internal employees
  • Diagnosing hardware and software faults
  • Receiving, qualifying and saving users’ requests
  • Guiding the user through the resolution process or taking control of the remote system
  • Escalating incidents to the appropriate support groups once unable to resolve.
  • Providing regular activity reports to Managers

Basic requirments

  • Good working knowledge of French (B2) and English (B1)
  • Basic computer skills (MS Office, Windows, hardware)
  • Excellent problem solving skills and friendly communication
  • Focus on team cooperation and supportive atmosphere  
  • Openness to new challenges
  • Availability to work full-time
  • Note that you do NOT need to speak Polish

We offer

  • Permanent employment contract
  • Attractive social benefits (sports, books, private health insurance and medical care)
  • Free French, English and Polish language classes so that you can develop your language skills
  • Opportunity for career development and individual development in the IT sector
  • Work in a young and dynamic team in an international environment
  • Fully-equipped relaxation room - so you can rest during your break at work
  • No dress code - the question of clothes at work is your choice
  • Internal and external training program
  • Many social events
  • Package covering the costs associated with relocation