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Product Manager

Reference number

FRSA/29

Creation date

2019-10-09

Job position

Product Manager

Province

Provence-Alpes-Côte-d'Azur

Localization

Sophia Antipolis (06)

Scope of duties

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our client works at the heart of the global travel industry and provides the technology which keeps the travel sector moving. These products and solutions help to improve the business performance of customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators. We are looking Specialist for the position of Product Manager in a Customer Operations Unit that aims at building, delivering and serving end-to-end transversal solutions in the most efficient and agile way.
 
Project information:
  • Industry: Travel         
  • Type of project: coordinate the design and delivery of complex solutions for customers: identify opportunities, formalize the requirements, lead design & development, follow-up customer satisfaction, promote the product, act as a Product Owner
  • Location: Sophia Antipolis (06), near Nice, France
  • Project language: English
  • Assignment start date: depending on candidate’s availability
 
Project scope:
  • Identify opportunities:
  •   Identify, analyse and assess business requirements from customers and prospects
  •   Benchmark other business needs
  •   Give input to the product plan/Roadmap & long-term plan
  •   Consolidate and articulate business needs into new product concepts or upgrades
  • Formalize requirements (scoping)
  •   Propose solutions to the customer aligning with business needs
  •   Assess potential gaps between customer requirements and company’s solutions 
  •   Write a high-level business requirement and/or document detailed requirement (Waterfall mode) and User Stories (Agile mode - Scrum) as a Product Owner
  • Lead design and development
  • Work closely with Design and Development teams to define priorities and product-releasing plan for new products or product upgrades
  • Follow up customer satisfaction
  • Provide support and assistance to customer 
  • Monitor product acceptance, product performance and satisfaction  
  • Take corrective action as necessary 
  • Promote the product
  • Provide key information on the product to define the Value proposition 
  • Contribute to the launch plan with Product Marketing and other associated teams 
  • Share content for product documentation, sales tools and collateral
  • Create standard and tailor-made presentations, and demo scripts showing product value
  • Give presentations, demos and familiarisation sessions to customer, or train Sales to perform them 
  • Participate to the preparation of key events, guaranteeing the success of product launch and follow up
  • Contribute to RFP/RFI for the product 
  • Product Owner activities (if applicable depending environment)
  • Define the product vision & the business value in line with the business owners, other POs & agile teams 
  • Embark customers & teams on product vision, share product knowledge and ensure mutual understanding of the business  
  • Maximise the agile team outcome: translate requirements into user stories, prioritize them and validate their delivery 
  • Experienced Product Managers are responsible for a strategic and complex, cross-organization, cross- functional solution/product (with complex algorithm and complex interactions with other products and channels). 
  • Autonomously solve unique and complex problems that have broad impact in the business 

Basic requirments

Requirements:
  • Experience in Product Management
  • Knowledge of MS Excel, PPT and PM tools
  • Experience working in Agile environment
  • Fluent English

We offer

We offer:
  • Stable long-term cooperation based on employment contract
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
  • High career advancement opportunities