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Portfolio Manager - Customer Engagement Consultant

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Portfolio Manager - Customer Engagement Consultant


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Villeneuve-Loubet (06)

Scope of duties

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our client works at the heart of the global travel industry and provides the technology which keeps the travel sector moving. The Customer Engagement Consultant creates and oversees the execution of a plan through specific initiatives to meet the objectives of the airlines strategy. Entrepreneurial, start-up minded, big picture, intellectually curious, influential and tech savvy are just a few of the expectations for a forward thinking profile. The role requires an innovator, a trendsetter, and a progressive thinker who can connect digital to all other aspects of a client business and drive growth opportunities. This individual combines an in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital space to deliver effective recommendations.
Project information:
  • Industry: Travel – Airlines
  • Type of project: managing digital strategy, managing cooperation with clients, delivering complex solutions for Airlines
  • Location: Villeneuve Loubet near Nice - 06 (France)
  • Project language: English
  • Project length: indefinite
  • Assignment start date: ASAP
Project scope:
  • Perform related activities to elicit, analyze, and document business system requirements and support client           teams in the communication of complex topics and processes
  • Develop, present, and impact high-visibility recommendations to the airlines executive and communicate the        key business problem, recommendations
  • Leads work streams and/or contributes to quality client project deliverables such as digital strategy, maturity       assessments, industry analyses, e-commerce plans, digital experience development efforts, and digital       transformation programs
  • Helps develop repeatable consulting methods and tools
  • Supports internal initiatives aimed at building consulting capabilities and overall business
  • Support business development and marketing efforts to build the digital business practice domain
  • Participate and lead aspects of the proposal development process, contribute to the development of proposal     digital strategies
  • Manage client relationships from initial contact and through scoping, analysis, diagnostic, recommendation,       implementation and closing phases
  • Formulate the problem through exploratory interviews and ensure sponsor engagement
  • Monitor business impact of implemented actions on business performance and efficiency and identify      additional improvement opportunities

Basic requirments

  • 10+ years experience in the airline industry, IT, digital or consulting company.
  • Minimum of 8 years in a customer facing environment (Such as sales, business development and project management)
  • Experience and acumen engaging with senior-level business executives
  • Experience preparing deliverable vehicles for clients, owning and delivering the finished product, and creating       client-facing deliverables
  • Superior communication and client-facing skills
  • Ability to clearly present strategies, Multi-task, and perform well under pressure
  • Strong business acumen and analytical skills, Proven ability to deliver high profile activities in tight timescales       Proven success in contributing to a team-oriented environment
  • Excellent English language skills
  • Multicultural approach
  • Ability to travel when required
  • Knowledge of design research tools and methods, including customer experience, human-centered design,       journey maps, and translation of user-centered insights into solutions is a plus

We offer

  • Stable long-term cooperation
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting       company
  • High career advancement opportunities