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Technical Analyst

Reference number

PLEJ/5

Creation date

2019-04-08

Job position

Technical Analyst

Province

mazowieckie

Localization

Warsaw

Working time

Full time

Scope of duties

industry’s most experienced demand and supply chain experts globally to develop, deliver and support its solutions, we are currently looking for Technical Analyst to join their team in Warsaw.
Project information:
  •  Industry: SCM Solutions
  •  Location: Warsaw (Postępu)
  •  Remote work: 1-2 days a week
  •  Project language: English
  •  Remuneration: 9 000-12 000 PLN gross/month + annual bonus
  •  Assignment start: Q2/Q3/2019
Job specification:
  •  Being a single point of contact for advanced questions and L2/L3 issues encountered by existing Clients
  •  Ensuring high level of Client support during the long-term partnership with company
  •  Investigating business/software queries from the Clients and leading the process of addressing them successfully
  •  Depending on the experience, Technical Analyst addresses more basic or advanced cases individually, while the more complex issues are done in cooperation with other members of the Support/Cloud, Professional Services, or Product Development teams to find appropriate solutions

Basic requirments

  • Positive Client-oriented approach
  • Solid analytical abilities
  • Strong teamwork approach and abilities
  • Sufficient skills with SQL to analyse/debug advanced data processing logics and write basic but high-quality SQL scripts
  • At least intermediate skills in Windows servers’ administration (commands, batch scripting, troubleshooting).
  • Ability to effectively communicate verbally and in writing in English (B2+ level)
  • Advanced listening and communication skills

We offer

  • Highly professional environment of top international industry experts
  • Chance to deal with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world
  • Strong investment in employee skills development (business acumen, software solutions, a range of technologies, etc.)
  • Excellent development abilities and further growth potential (expert and leadership paths across Customer Success, Consulting, Education Services, and Cloud organizations)
  • Clear independence and empowerment in individual Expert role
  • Permanent job contract opportunities
  • Benefits package