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Implementation Engineer

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Creation date


Job position

Implementation Engineer





Scope of duties

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. The team of Implementation Engineers is in charge of coordinating Front Office implementations for regional and global customers, to ensure successful deployment and usage of company’s  products.
Project information:
  • Industry: Travel
  • Type of project: Front Office implementation, implementation consulting and support
  • Location: Warsaw
  • Project language: English
  • Project length: indefinite
  • Assignment start date: ASAP  
Project scope:
  • Drive the product implementation and delivery on time and with expected quality
  • Analyze customer systems and service requirements via an implementation questionnaire
  • Follow up specific actions necessary to implement company’s products
  • Establish and manage the product implementation schedule
  • Determine, inform and document adaptations to products implementation
  • Perform the necessary tests on the implemented product before it is delivered to the customer
  • Support project activities during the implementation
  • Provide regular feedback on each step of the implementation process
  • Active participation on lessons learnt at the end of each customer implementation
  • Consult new/existing customers in the implementation of products

Basic requirments

Competence demands:
  • University degree and equivalent work experience in a travel industry
  • Proven track of work experience in travel industry domains such as: GDSs (Global Distribution Systems), Airlines, Travel agencies in position(s) like: Technical and/or functional support teams, integration with IT suppliers, business analyst
  • Proficiency in English is essential (written and spoken)
  • Good knowledge of Amadeus or other GDS systems
  • Travel industry business understanding
  • Great communication and team work, strong problem solving skill
  • Organization, proactivity and process oriented
  • Proficiency in Excel

Additional requirments

Nice to have:
  • Project management skills
  • Good knowledge of hardware and software
  • IT Security principles, including basic skills about security certificates, networking
  • System Operations (mostly Windows) experience
  • Terminal server, Citrix basics

We offer

We offer:
  • Stable long-term cooperation based on employment contract
  • Perks including among others medical care, Multisport card and possibility to participate in interesting events
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
  • Super comfortable, creative space in the heart of Warsaw
  • High career advancement opportunities